Returns and Refund Policy
Returns and Refund Policy | Lash Plug USA
This page describes how return and refund requests are reviewed. The final return window and conditions will be confirmed here before the store launches.
Requesting a return
To request a return, contact us using the contact form with your order number and the reason for your request. We'll respond with next steps.
Hygiene considerations
Because lash products are applied near the eye, some items may not be eligible for return once opened or used. Eligibility will be stated clearly in the final policy.
Damaged or incorrect items
If an item arrives damaged or isn't what you ordered, contact us promptly with your order number and photos so we can review it.
Refunds
Approved refunds are issued to the original payment method. Processing times depend on your payment provider.
Last updated: November 4, 2026